Shipping & Returns

We currently ship within India only. For international enquiries, WhatsApp us on +91 83294 88814 and we will arrange it case by case.

If a piece is not right, you can return it within 15 days of delivery.

• The piece must be unworn and in its original condition, with the box, pouch, tags and invoice.
• Raise the request by calling or WhatsApping +91 83294 88814, or by email, within 15 days of delivery.
• We arrange an insured reverse pickup wherever our courier partners operate.
• The returned piece is inspected and weight-verified before a refund is approved.

• Customised, engraved or made-to-order pieces.
• Pierced jewellery such as earrings and nose pins, for hygiene reasons.
• Items damaged by wear, accident or attempted repair outside Nakshi.
• Anything returned without its original invoice, box and tags.

You can exchange a piece within 15 days for a different size or design. Any difference in value is either paid by you or refunded, calculated on the gold rate at the time of exchange.

Size adjustments on chains and bangles are free for the first request.

Once the returned piece passes inspection, the refund is initiated within 3 working days and reaches your original payment method within 5–7 working days after that.

Making charges and GST are refunded in full on eligible returns. Insured shipping is not charged to you either way.

If your parcel arrives damaged, tampered with, or containing the wrong piece, contact us within 48 hours of delivery with the unboxing video and photographs. We replace it or refund you in full, and we cover all shipping.

Every Nakshi piece comes with free lifetime polish and cleaning at our workshop. Bring or courier the piece with its invoice and we will restore it.